General terms & conditions

*ALL FLAVORS MADE WITH USP PROPYLENE GLYCOL, USP VEGETABLE GLYCERIN, FDA APPROVED FLAVORINGS, AND(AT CUSTOMER REQUEST) USP 99.9% PURE NICOTINE*

 

NOTICE OF SB97 COMPLIANCE 

Attention All Customers

As of October 1st, 2015SB97 (Click to see bill) will be in effect for all online and Brick and Mortor vape shops. Part of this new legislation requires that all online vape shops collect customer IDs* for age verification as well as verify the name and shipping address matches orders placed. Alternatively, a mailing service which requires adult ID verification upon delivery(increases shipping costs) can also be arranged, just call the shop at (512) 746-3649. 

 

DOA Only Warranty For Any Type Of Atomizer

All tanks come with a DOA (Dead On Arrival) Warrantly ONLY. This means that the product will only be replaced or store credit issued if it is found to be defective when it arrives to the customer. All DOA Warrantied items must be inspected and tested by the customer upon receipt and the customer must notify us and send us a video to info@phoenixvaporshop.com within 24 hours of the time stamped delivery if a product is found to be defective. Store Credits will not be given if we are not notified immediately. We will not be responsible for and will not replace or credit items that were destroyed or damaged due to user error, modification, or mishandling. All coils are AS IS NO WARRANTY.

 

No Warranty On E-Liquid

All E-Liquid orders are custom filled during the order fulfillment process.  Therefore, once your E-Liquid order has been filled, the purchase is complete and cannot be returned or refunded even if it has not been shipped from our facility. Also, due to the consumable nature of these products and the inability to reuse or resell once they have left our facility, returns or refunds are not allowed for any type of eliquid ordered.

 

30 Day Replacement Warranty For Batteries, Chargers, And Mod Devices Only

If product failure or defect occurs within 30 days of product being delivered to the shipping address on the order, the customer should call the store and email a video showing malfunction. If return request or other notification is not received within 30 days, customer will not qualify for product replacement regardless of when product failed or was found to be defective. In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer's account if preferred by customer or if product is no longer in stock or otherwise available. We will not be responsible for and will not replace or credit items that were destroyed or damaged due to user error, modification, or mishandling. if product has been dinged, dropped or damaged in any way, it is not eligible for replacement or store credit.
NO REFUNDS PERIOD! Store credit only, if product is eligible.